Service Type Guidance
- Access – Login, Authentication, Password, MFA, or User permission issues.
- Change Request / Enhancement – Requests for new functionality, new mapping, product improvements, or configuration changes.
- Data Extraction / Mapping Change or Correction – Issues or changes related to data extraction, mappings, models, or document specific logic, including corrections to extracted values.
- Onboarding / Extension – Requests related to Onboarding new customers, users, environments, establishing a new connection or expanding an existing setup.
- Platform Service Outage, Malfunction, or Defect – The core platform or a shared service is unavailable, not working as expected, or exhibiting a defect that impacts service behavior.
- Question – General questions, guidance, or documentation requests about using the service.